(HEO3) $55,971 to $63,464 per annum plus an employer contribution of 9.5% superannuation will apply.

The University of Adelaide Enterprise Agreement 2017-2021 will apply to a successful candidate’s employment at the University.  The University recently temporarily varied its Enterprise Agreement.  Please be advised that the salary range, along with other conditions associated with this position, may change in accordance with the variation to the Enterprise Agreement.

Fixed-term position available until December 2021

An exciting opportunity exists for a team oriented and client focused individual to join the client services team at the University of Adelaide’s state-of-the-art Companion Animal Health Centre at Roseworthy.

The Companion Animal Health Centre (CAHC) is a leading-edge primary practice and referral care veterinary clinic offering the latest technology, equipment and professional services to treat small companion animals of all species. The CAHC also provides a clinical training environment for veterinary students working under the close supervision of experienced veterinary surgeons, nurses and support staff.

The Client Services Officer is key to providing a range of operational and administrative support services in a diverse and dynamic clinical environment. 

As the first point of contact for clients you will provide friendly and professional service in person, over the phone and via e-mail, with responsibilities including scheduling appointments for multiple veterinarians, processing accounts and payments, maintaining client records and other associated administrative duties.

The role requires good computer skills, excellent communication skills and the ability to deliver consistent, professional service in a fast-paced, dynamic environment. You will require a good service focus, be enthusiastic, reliable, and possess excellent organisational skills and a willingness to work as part of a team to deliver successful outcomes for the practice and a quality client experience.

This is a full time position working 36.75 hours per week across various shifts between 8am and 7pm including some Saturday mornings.

Experience in a similar reception role is essential while experience in the veterinary industry would be an advantage.

To be successful you will need: 

• Proven experience working in team environment with administration functions.
• Experience effective customer service including money handling.
• Excellent written and verbal communication skills.
• Proven experience delivering a professional level of customer service.
• Experience using common software programs (Microsoft office).

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our core values are honesty, respect, fairness, discovery and excellence. Our culture is one that welcomes all and embraces diversity. We are firm believers that our people are our most valuable asset, so we work to grow and diversify the skills of our staff.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at: adelaide.edu.au/jobs

Your faculty's broader role

The Faculty of Sciences is a multidisciplinary hub of cutting-edge teaching and research in: agriculture; food and wine; animal and veterinary sciences; biological sciences; and physical sciences. It develops future science leaders, and actively partners with innovative industries to solve scientific problems of global significance.

Learn more at: sciences.adelaide.edu.au

If you want to change tomorrow, act today

Click on the 'Apply Now' button to be taken through to our online application form. Please ensure you address and upload your responses to all of the selection criteria. Applications close 11:55pm, 7 March 2021.

For further information

For a confidential discussion regarding this position, contact:

Ms Suzanne Baum
Practice Manager - Companion Animal Health Centre
School of Animal & Veterinary Sciences
P: +61 (8) 8313 1923
E: suzanne.baum@adelaide.edu.au

You'll find a full position description and/or selection criteria below: (If no links appear, try viewing on another device)

The University of Adelaide is an Equal Employment Opportunity employer. Women and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.

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